Managing Modern IP Networks: The Business Is the Network
| sponsored by NetScout Systems, Inc.
WHITE PAPER:
Read this white paper for a solution that utilizes the Performance Assurance Layer (PAL), allowing IT organizations to meet the demands of managing a modern IP network while enabling them to reach their business goals.
Posted: 01 Dec 2008 | Published: 27 Nov 2008
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ITSM: It's about Managing Change
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
Posted: 01 Dec 2008 | Published: 26 Nov 2008
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The Mandate for Lights-Out IT Management
| sponsored by Dorado Software
WHITE PAPER:
Read this paper to learn how IT organizations can successfully automate the management of an increasingly complex IT environment.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Optimizing the Virtual Environment: Five (5) Guidelines for Selecting a Virtual Monitoring & Management Solution
| sponsored by uptime software inc.
WHITE PAPER:
This paper will help IT Managers understand the inherent love/hate relationship with monitoring and managing a virtual environment and provide essential guidelines to help choose the "best fit vendor" for specific needs.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Data Center Automation and Virtualization
| sponsored by CA
WEBCAST:
This webcast will provide insight on how to Gain Confidence and Control with Service Management and how IT can provide greater business value.
Posted: 07 Nov 2008 | Premiered: Available On Demand
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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution
| sponsored by NTR Global
WHITE PAPER:
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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Advanced Market Place SM7 Demo
| sponsored by Hewlett-Packard Company
SOFTWARE DEMO:
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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Virtualization and Automation Drive Dynamic Data Centers
| sponsored by CA
WHITE PAPER:
Learn how virtualization and automation in the data center will lead to better customerexperience, reduced environmental impact and increased capacity for future services.
Posted: 31 Oct 2008 | Published: 30 Oct 2008
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Elavon Achieves Greater Business Agility with CA Data Center Automation
| sponsored by CA
WHITE PAPER:
Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
Posted: 29 Oct 2008 | Published: 29 Oct 2008
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10 Simple Steps to ITIL Network Compliance
| sponsored by Netcordia
WHITE PAPER:
ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals.
Posted: 20 Oct 2008 | Published: 17 Oct 2008
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ITIL® v3: What It Is and Why You Should Care
| sponsored by Global Knowledge
WHITE PAPER:
This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: 14 Oct 2008 | Published: 11 Oct 2008
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A Shortcut Guide to Virtualization and Service Automation
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: 10 Oct 2008 | Published: 10 Oct 2008
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A Comprehensive Approach to Practicing ITIL Change Management
| sponsored by BMC Software, Inc
WHITE PAPER:
Read "A Comprehensive Approach to Practicing ITIL Change Management," a compelling white paper from Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions.
Posted: 03 Oct 2008 | Published: 01 Feb 2007
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Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP
| sponsored by Hewlett-Packard Company
WEBCAST:
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: 24 Sep 2008 | Premiered: Available On Demand
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Enterprise Change Management: Simple Steps to Successful Deployment
| sponsored by Telelogic, An IBM Company
WHITE PAPER:
This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
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The Enterprise Change Process
| sponsored by Telelogic, An IBM Company
WHITE PAPER:
Enterprise Change Management (ECM) looks at an enterprise's lines of business, tying together the needs of the business and the developing IT infrastructure. This whitepaper introduces some of the features of ECM.
Posted: 18 Sep 2008 | Published: 18 Sep 2008
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Applying ITIL Best Practices to IPAM
| sponsored by BT INS
WHITE PAPER:
This white paper details how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be achieved from using an ITIL management framework.
Posted: 05 Sep 2008 | Published: 05 Sep 2008
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Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
| sponsored by CA
WHITE PAPER:
Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008
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Business Service Management Links IT Services to Business Goals
| sponsored by CA
WHITE PAPER:
Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Enhancing IT Support with Knowledge Management
| sponsored by CA
WHITE PAPER:
Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Blackberry Certification Program: Understanding IT Certifications
| sponsored by BlackBerry
WEBCAST:
In this session, Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process.
Posted: 25 Aug 2008 | Premiered: Available On Demand
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Essential ITIL: What You Need to Succeed
| sponsored by CA
WHITE PAPER:
ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance
| sponsored by CA
WHITE PAPER:
The combined enterprise goal of simplifying the daily operations of today's data centers and ensuring comprehensive compliance with regulations plays a huge part in running a cost-effective and risk-free business.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Service Management: Identify and Leverage Your Existing Service Life Cycles
| sponsored by IBM
WHITE PAPER:
This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: 13 Aug 2008 | Published: 01 Mar 2008
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Case Study: Children's Memorial Hospital
| sponsored by ABS Associates, Inc.
CASE STUDY:
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Posted: 28 Jul 2008 | Published: 25 Jul 2008
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