ITSM: It's about Managing Change
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
Posted: 01 Dec 2008 | Published: 26 Nov 2008
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Mission Critical Services
| sponsored by Hewlett-Packard Company
WEBCAST:
In this webcast you will learn how Mission Critical & Proactive Services helps you improve availability, reduce risk and increase service management.
Posted: 01 Dec 2008 | Premiered: Available On Demand
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Building an Adaptive Infrastructure with VMware and HP
| sponsored by VMware, Inc.
PODCAST:
Learn how VMware and HP have teamed up to deliver an adaptive infrastructure that helps you reduce costs, increase agility and be more competitive.
Posted: 25 Nov 2008 | Premiered: 25 Nov 2008
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Harnessing the Power of an Enterprise IT Dashboard: Managing IT from a "Single Pane of Glass"
| sponsored by uptime software inc.
WHITE PAPER:
Discover how to manage the entire IT environment from an IT Dashboard that acts as a 'single Pane of Glass' to deliver highly valuable and easy-to-use information from both physical and virtual environments.
Posted: 24 Nov 2008 | Published: 01 Nov 2008
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Best Practices for IT Consolidation with HP and VMware
| sponsored by VMware, Inc.
WHITE PAPER:
HP and VMware have the technology and services you need to put virtualization to work to consolidate your IT environment in a manner that reduces costs, simplifies your IT environment and increases business agility.
Posted: 19 Nov 2008 | Published: 18 Nov 2008
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Optimizing the Virtual Environment: Five (5) Guidelines for Selecting a Virtual Monitoring & Management Solution
| sponsored by uptime software inc.
WHITE PAPER:
This paper will help IT Managers understand the inherent love/hate relationship with monitoring and managing a virtual environment and provide essential guidelines to help choose the "best fit vendor" for specific needs.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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12 Pitfalls of IT Systems Management: Maximize Performance and Availability While Lowering Cost
| sponsored by uptime software inc.
WHITE PAPER:
Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets.
Posted: 18 Nov 2008 | Published: 28 Jul 2008
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Top 3 Systems Technology Certifications
| sponsored by Channel Media Group
WHITE PAPER:
Get a quick review of the top three systems technology certifications and learn how they can help you and your business today.
Posted: 11 Nov 2008 | Published: 06 Nov 2008
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Advanced Market Place SM7 Demo
| sponsored by Hewlett-Packard Company
SOFTWARE DEMO:
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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Avoiding the Economic Cliff by Managing the Data Center Floor
| sponsored by Global DataCenter Management, Inc. (GDCM)
WHITE PAPER:
This white paper reviews a just-in-time technology to help IT pros defer the ever-increasing cost of the data center: raising the data center floor. Doing so can optimize space, power, and cooling, while also enhancing availability and service levels.
Posted: 03 Nov 2008 | Published: 03 Nov 2008
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IT Innovation without Breaking the Bank
| sponsored by FrontRange Solutions Inc
WEBCAST:
This webcast discusses how IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible. It also explains why generic IT processes are no longer effective.
Posted: 24 Oct 2008 | Premiered: Available On Demand
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10 Simple Steps to ITIL Network Compliance
| sponsored by Netcordia
WHITE PAPER:
ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals.
Posted: 20 Oct 2008 | Published: 17 Oct 2008
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ITIL® v3: What It Is and Why You Should Care
| sponsored by Global Knowledge
WHITE PAPER:
This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: 14 Oct 2008 | Published: 11 Oct 2008
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A Shortcut Guide to Virtualization and Service Automation
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: 10 Oct 2008 | Published: 10 Oct 2008
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Chapter 3: Controlling Access for File Server Compliance
| sponsored by Websense, Inc.
WHITE PAPER:
This white paper details the tools and log management systems essential for protecting file servers in a Windows environment.
Posted: 06 Oct 2008 | Published: 03 Oct 2008
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Figuring Out Which Virtualization is Best For You: Server, Desktop, Application, Storage
| sponsored by Agilysys-Sun Technology Solutions
WHITE PAPER:
All technologies start out as unproven, but some quickly make the leap to demonstrating real business value. Virtualization is one of those technologies. This white paper offers simple advice for realizing the promise of virtualization.
Posted: 29 Sep 2008 | Published: 29 Sep 2008
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Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP
| sponsored by Hewlett-Packard Company
WEBCAST:
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: 24 Sep 2008 | Premiered: Available On Demand
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Inside the Channel: Know Where Information Technology is Going
| sponsored by Zenith Infotech
VIDEOCAST:
In this videocast Tim Curran briefly explains the State of IT Distribution today. He also touches on the future of IT Distribution and how coming trends and techniques might effect your company.
Posted: 24 Sep 2008 | Premiered: 01 Jun 2008
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Case Study: Ennis Knupp + Associates
| sponsored by ABS Associates, Inc.
CASE STUDY:
This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
Posted: 25 Aug 2008 | Published: 25 Jul 2008
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Essential ITIL: What You Need to Succeed
| sponsored by CA
WHITE PAPER:
ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Enhancing IT Support with Knowledge Management
| sponsored by CA
WHITE PAPER:
Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Service Management: Identify and Leverage Your Existing Service Life Cycles
| sponsored by IBM
WHITE PAPER:
This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: 13 Aug 2008 | Published: 01 Mar 2008
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How Does Your IT Help Desk Measure Up?
| sponsored by Citrix Online - GotoAssist
WHITE PAPER:
Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
Posted: 02 Jul 2008 | Published: 01 Jun 2006
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IT Leadership Strategy: How to Provide World-Class Help Desk Support
| sponsored by Citrix Online - GotoAssist
WEBCAST:
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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The Strategic Role of IT Culture in Business Performance
| sponsored by Citrix Online - GotoAssist
WEBCAST:
In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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