Customer Support Software

WHITE PAPER: Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution.

Posted: 04 Dec 2008 | Published: 13 Nov 2008

PODCAST: UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals.

Posted: 24 Nov 2008 | Premiered: 23 Nov 2008

WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.

Posted: 21 Nov 2008 | Published: 21 Nov 2008

WHITE PAPER: Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.

Posted: 18 Nov 2008 | Published: 18 Nov 2008

WHITE PAPER: In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.

Posted: 07 Nov 2008 | Published: 07 Nov 2008

SOFTWARE DEMO: Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.

Posted: 24 Oct 2008 | Published: 01 Jul 2008

VIDEOCAST: In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.

Posted: 20 Oct 2008 | Premiered: 18 Oct 2008

VIDEO: Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.

Posted: 22 Sep 2008 | Premiered: 19 Sep 2008

WHITE PAPER: The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.

Posted: 19 Sep 2008 | Published: 19 Sep 2008

SOFTWARE DEMO: This video shows customers the power WAS 6.1 has to bring you future: SOA + Web 2.0 unites!

Posted: 20 Aug 2008 | Published: 20 Aug 2008

PRESS RELEASE: Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.

Posted: 22 Jul 2008 | Published: 22 Jul 2008

DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.

Posted: 11 Jul 2008 | Published: 01 Jul 2008

WHITE PAPER: Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.

Posted: 01 Jul 2008 | Published: 01 Jul 2008

WEBCAST: This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.

Posted: 19 Jun 2008 | Premiered: Available On Demand

WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.

Posted: 02 Jun 2008 | Published: 01 Mar 2008

TRIAL SOFTWARE: Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.

Posted: 30 May 2008 | Published: 01 May 2008

WHITE PAPER: Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.

Posted: 19 Mar 2008 | Published: 19 Mar 2008

WHITE PAPER: This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.

Posted: 26 Feb 2008 | Published: 01 Mar 2007

WHITE PAPER: Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

Posted: 26 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.

Posted: 15 Jun 2007 | Published: 01 Jun 2007

SOFTWARE DEMO: WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.

Posted: 12 Oct 2006 | Published: 01 Oct 2006

PRODUCT OVERVIEW:All the features and benefits of ezChat and ezSupport. Advanced report generation capabilities, measure support effectiveness, support rep response time, etc.

Posted: 17 Jun 2004 | Published: 01 Jun 2004

PRODUCT OVERVIEW:Successful Businesses depend on creating long-lasting relationships with customers. SalesBoom will help your organization do exactly that.

Posted: 21 Apr 2004 | Published: 01 Apr 2004

PRODUCT OVERVIEW:Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy.

Posted: 18 Mar 2004 | Published: 01 Jan 2004

CASE STUDY:Navigant performed an extensive review of the market before selecting the Infra web-based service management system to support its centralized business model.

Posted: 04 Mar 2004 | Published: 01 Jan 2003