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| Business of Information Technology > Business Processes > |
Customer Service
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ALSO CALLED: IT Customer Support and Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system. According
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| 1 - 10 of 151 Matches | |
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BlueHornet Whitepaper - Best Practices for Transactional Email Messages
| sponsored by BlueHornet Networks, Inc.
WHITE PAPER:
This whitepaper elaborates the FTC's definition to describe any email communications that typically share certain characteristics that are triggered by a specific site visitor action.
Posted: 19 Aug 2008 | Published: 19 Aug 2008
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AIIM White Paper: Archiving Services for Imaging
| sponsored by EMC Corporation
WHITE PAPER:
Read this white paper to address the challenge of how to translate archiving processes into a direct electronic interface, avoiding paper altogether, and to image that content as early in the process as possible.
Posted: 15 Aug 2008 | Published: 15 Aug 2008
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The True Value of Learning
| sponsored by SkillSoft Corporation
WHITE PAPER:
The most important thing any training department can do is to solve a business problem.
Posted: 15 Aug 2008 | Published: 15 Aug 2008
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Engaging with the New eLearning
| sponsored by Adobe Systems, Inc.
WHITE PAPER:
Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision
| sponsored by Sage (UK) Limited
WHITE PAPER:
This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Customer Relationship Management Sales Enablement: User Acceptance Means More Sales
| sponsored by Sage (UK) Limited
WHITE PAPER:
This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Customer Relationship Management - Integration for a Customer Centric View
| sponsored by Sage (UK) Limited
WHITE PAPER:
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Service Management: Identify and Leverage Your Existing Service Life Cycles
| sponsored by IBM
WHITE PAPER:
This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: 13 Aug 2008 | Published: 01 Mar 2008
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Accelerate Your Business with WebSphere Portal Accelerators
| sponsored by IBM
VIDEOCAST:
This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
Posted: 12 Aug 2008 | Premiered: 13 Aug 2008
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Improving Operations with Reports, Plans and Metrics
| sponsored by Cognos Incorporated
WHITE PAPER:
This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: 11 Aug 2008 | Published: 01 Jun 2008
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CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system. According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.
Customer Service definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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